Returns & Exchanges

At Backbone, we stand behind the quality of our products and offer a 30-day window for returns or exchanges to ensure you are completely satisfied with your purchase. Items must be in their original, unused condition with all packaging intact to qualify for a full refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Securely pack your items in the original shipping box and include the packing slip provided in your confirmation email.

3

Ship It Back

Affix the prepaid shipping label to the outside of your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned goods, we will process your refund or ship your replacement within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing