Frequently Asked Questions

Everything you need to know about shopping with Backbone.

What is the standard shipping timeframe?

We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.

What is your return policy?

We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.

Do you offer international shipping?

Currently, we ship to the United States, Canada, and the United Kingdom. We are working on expanding our logistics to reach more countries in the near future.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.

Are your products covered by a warranty?

Yes, all Backbone products come with a one-year limited warranty that covers manufacturing defects and hardware failures under normal use.